Technical Center Repairs
How can we help you?
Minor issues can sometimes be resolved quickly at the branch. For more complex problems, you can also book a face-to-face appointment with one of our employees; upon request, training can also take place at your home. Furthermore, our remote support service offers maintenance via TeamViewer for certain software problems.
We'll gladly inform you regarding your warranty claim, whether it's the manufacturer's warranty or an extended warranty claim under AppleCare+.
Many repairs are also available as express repairs with prior appointment!
Whether it's troubleshooting software problems on-site, delivery and setup of new devices, or network settings: Our epos field service employees come to your home!
repair
Does your Apple device have hardware damage – meaning a defect in one or more components? Select your device to learn more about the respective
To learn about the repair process
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- Back up all data from your iPhone if possible. ( Here's how )
- Disable iCloud Search. ( Here's how )
- Come visit one of our three epos branches .
- An epos employee will record your iPhone and your description of the problem .
- Your iPhone will be sent to our epos Technology Center and you will receive information about the status of your service order via email and SMS .
- Your iPhone will be repaired or replaced .
- You will be notified by email or SMS as soon as your iPhone is ready for collection .
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- Back up all data from your iPad if possible.
- Disable iCloud Search. ( Here's how )
- Come visit one of our three epos branches .
- An epos employee will record your iPad and your error description .
- Your iPad will be sent to our epos Technology Center and you will receive information about the status of your service order via email and SMS .
- Your iPad will be replaced.
Note: iPads will be replaced without exception. Repair of individual components is not possible. - You will be notified by email or SMS as soon as your iPad is ready for collection .
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- Back up all data from your Apple Watch if possible.
- Disable iCloud Search. ( Here's how )
- Come visit one of our three epos branches .
- An epos employee will record your Apple Watch and your error description .
- Your Apple Watch will arrive at our epos Technology Center and you will receive information about the status of your service order via email and SMS .
- Your Apple Watch will be replaced.
Note: Apple Watches will be replaced without exception. Repair of individual components is not possible. - You will be notified by email or SMS as soon as your Apple Watch is ready for collection .
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- Back up all data from your Mac if possible.
- Disable iCloud Search. ( Here's how )
- Come visit one of our three epos branches .
- An epos employee will record your Mac and your error description .
- Your Mac will be brought to our epos Technology Center and you will receive information about the status of your service order via email and SMS .
- Your Mac will be repaired or replaced .
- You will be notified by email or SMS as soon as your Mac is ready for collection .
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- Come by any of our three epos branches without an appointment.
- An epos employee will record your accessories and your description of the problem .
- Your accessories will be sent to our epos Technology Center and you will receive information about the status of your service order via email and SMS .
- Your accessories will be repaired or replaced .
- You will be notified by email or SMS as soon as your accessories are ready for collection .
iPhone repair process
Duration of an iPhone repair
Repairing an iPhone usually takes three working days .
For many repairs, you also have the option of scheduling an appointment for an express repair .
You can read about how an express repair works here .
Prices
You can find the prices for common iPhone repairs, including details about our express service, here .
iPad repair process
Duration of an iPad repair
The repair (more precisely: replacement) of an iPad usually takes three to five working days.
Apple Watch repair process
Duration of an Apple Watch repair
The repair (more precisely: replacement) of an Apple Watch usually takes three to five working days.
Mac repair process
Duration of a Mac repair
Repairing a Mac usually takes three working days .
For many repairs, you also have the option of scheduling an appointment for an express repair .
You can read about how an express repair works here .
Procedure for an accessory repair
Duration of an accessory repair
The repair of your accessory usually takes three working days .
No appointment necessary, it's easy : Drop off your Apple device for repair at one of our three epos branches in Vorarlberg – from there it goes directly to our technology center.
At the Götzis yarn market
Dornbirn Exhibition Center
Zimbapark Bürs
The first branch of the oldest Apple retailer in all of Austria has been able to call its location in Götzis its home since 1996.
Consulting, sales, training and service ( epos Technology Center ): Everything from a single source. Our shop, technology center and the training rooms of the epos learning workshop can be found at the yarn market.
Opening hours:
Mon - Fri
9:00 AM - 6:00 PM
Sat
09:00 - 16:00
Opened in 2009, the epos branch in the Messepark is our location in the Unterland region.
In our store at Messepark, you'll receive expert advice on all Apple products, in addition to making purchases. You can also register for training courses or drop off and pick up defective devices for repair.
Opening hours:
Mon - Thu
9:00 AM - 7:00 PM
Fri
9:00 AM - 8:00 PM
Sat
08:30 - 18:00
Our newest branch is located in Zimbapark. Since 2010, our sales team in Bürs has been advising you, accepting your service orders, conducting equipment training, and providing support and assistance. You can also drop off and pick up your defective devices for repair here.
Opening hours:
Mon - Thu
9:00 AM - 7:00 PM
Fri
9:00 AM - 8:00 PM
Sat
9:00 - 18:00
