IMMEDIATE ASSISTANCE

When you need it fast. And good.

Q: Do I need an appointment for simple questions at the branch?

No. For minor issues, you can always spontaneously drop by an epos branch. Often, a quick look is enough to clarify updates, settings, or software questions. Should it turn out that more time is needed, we will tell you openly – and discuss the next steps with you.

Q: How does remote maintenance work?

During remote maintenance, our Apple experts look live at your screen – securely and only with your consent. You download the free TeamViewer app, we connect at the agreed time, and resolve your issue together with you. You can watch, ask questions, or lean back and relax. You can end the connection yourself at any time.

Q: What is the scope of the Face2Face service?

With our Face2Face service, you receive personal one-on-one training on your own Apple device – directly in the store. Our coaches take their time to answer your questions and clearly explain what you really need. In 30 or 60 minutes, you'll learn exactly what will help you in your daily life – even if your device wasn't purchased from epos.

With epos, fast assistance feels surprisingly relaxed. Whether in the store, via remote maintenance, or at your home, we'll get your Apple device back on track in minutes. And if it needs more than a quick fix, we'll take care of everything else for you – quickly, understandably, and with the good feeling of being in the right hands.

Quick help with epos feels amazingly relaxed. In the store, via remote support, or at your home, we'll get your Apple device back on track in minutes. And if it needs more than a quick fix, we'll take care of everything else for you – quickly, understandably, and with the good feeling of being in the right hands.

We'll sort that out in a moment. Before it holds you up.

in the branch

Sometimes a quick glance is enough.

Those who love their work develop an eye for what matters over time. At epos, people who love Apple products work – and often sense where the problem lies faster.

For smaller concerns such as questions about software, updates, data transfers, or recoveries, you're in the right place at the store. We'll take a look together and clarify what needs to be done. Completely uncomplicated for a flat fee of just € 19.

And if more than immediate help is needed, we'll take care of the next steps – reliably and directly.

To epos branches and opening hours >

remote maintenance

We are here. Even from afar.

Some things are best done on their own. By us, that is. Often, no travel is needed – many issues can be resolved quickly and easily via remote maintenance.

Upon request, we will establish a secure connection to your Mac and look at the screen with you.

You can book your personal remote maintenance on weekdays for € 159,– per hour. For shorter durations, we will charge proportionally less.

All you need is the TeamViewer app. We are also happy to support you by phone at +43 5523 57777

Detailed information on epos remote maintenance >

On-site service

We'll take care of your setup. At your place.

Many things are best clarified where they are intended to function later. At your place.

With our on-site service, our certified service technicians come directly to your home.

They take care of everything that needs to work together: from networks, printers, and backups to iCloud issues, device training, or the setup of larger, permanently installed devices.

You stay in your familiar environment, and we bring structure, order, and a solution.
Schedule your appointment flexibly – we'll take care of the rest.

Book an appointment now >

face 2 face

Your device. Your questions.

Don't fancy technical jargon? With our Face2Face Service, you get a personal one-on-one training session on your own Apple device – directly in the store. For € 49.– per session.

Our coaches will take the time to answer your questions – it's best to write a list beforehand! In 30 or 60 minutes, you'll learn what's possible – even if you didn't buy your Apple product from us.

Learn more

We are your local Apple experts.

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When you need it fast. And good.